Shipping Policy
Thank you for shopping with OroCuff.
We want to make sure you know exactly what to expect regarding production, shipping, and delivery.
Made-to-Order Production
All OroCuff products are made to order and handcrafted specifically for each customer.
Production typically takes 3–5 business days before shipment.
This allows us to maintain exceptional craftsmanship and quality for every piece.
Shipping Methods
Orders are shipped using trusted logistics partners, including USPS, UPS, DHL, YunExpress, or other reliable carriers depending on the destination.
Shipping methods may vary based on your delivery location.
Shipping Destinations
We currently ship to the United States and selected international destinations.
If your country is unavailable during checkout, please contact us before placing your order.
Shipping Time
After your order has been shipped, delivery typically takes 7–15 business days, depending on the destination and local carrier.
Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number.
Tracking Your Order
Tracking information may take 24–72 hours to become active after shipment.
You can track your order using the tracking number provided in your shipping confirmation email or by visiting the Track Your Order page on our website.
Shipping Costs
We offer Free Standard Tracked Shipping on all orders.
No additional shipping charges will be applied at checkout.
Customs and Shipping Delays
Estimated delivery times do not include delays caused by customs clearance, severe weather, public holidays, or carrier-related issues.
While these situations are outside our control, we will do our best to assist you in resolving any shipping-related issues.
Incorrect Shipping Address
Please ensure that your shipping address is complete and accurate before placing your order.
OroCuff is not responsible for orders delivered to an incorrect address provided by the customer.
If you notice an address error after placing your order, please contact us immediately. We will do our best to update your shipping information before your order is dispatched.
Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you have not received it, please first check with your local carrier, household members, or neighbors.
If the issue cannot be resolved, please contact us at orocuff@outlook.com, and we will assist you in investigating the shipment.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: orocuff@outlook.com
We're always happy to help.